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Is a1wireless.com really good?

22 09 2004

I placed an order for T-Mobile Sony-Ericcson GC79 PC card last Friday via one of the reseller online (unnamed) under www.a1wireless.com. No problem.

One hour later, I got confirmation email from a1wireless with all details and order number where I can check again for order status. I’ve never heard from them whole weekend. It’s no big deal. Following Monday, they called and left message on our answer machine. My daughter had to deliver the message for me – said that I need to call back to confirm the order.

On Tuesday morning, I called a1wireless.com and the line seems always busy. I’ve tried again number of times during the day. I finally got someone at 5:30 PM – I gave them my T-Mobile Sidekick number so they can add 2nd account under it.

What puzzle me that they did ask for my T-Mobile password – I was kind of speechless then finally told her that I don’t remember my password. The operator said no problem and asked me to call back in four hours. Sheesh!

Well, I did it per her instruction and made phone call at about 10:00 PM. Now, I kept getting busy signals. I called again at about 2:00 AM and for first time I receive automated message saying that they open at 10:00 AM and close at 11:00 PM. Sigh!!

Meantime, I still haven’t chance to confirm my order via a1wireless.com. I talked to couple of friends and they agreed with me that they should never ask for password. Also, they may be hard to reach because so many people calling them plus they don’t have automated answer message except during closed hours? Why not do it all on email. Whatever. I think they need to work on improving their customer service!

Anyway, I will try and call them again today :(

I blogged about Sony-Ericcson GC79 PC card last week.
http://grantlairdjr.com/b2evolution/index.php?m=20040915

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One response to “Is a1wireless.com really good?”

18 01 2006
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