Video Relay Service Consumer Association
27 12 2004Video Relay Service Consumer Association (VRSCA) recently established new chapter in Texas last Wednesday. Several states such as Florida, Utah, California, Arizona, and Maryland already formed their own chapter. More states to follow soon according to Jon Hodson from Sorenson Media.
VRSCA is designed to help improve in consumer issues such as quality, technical, interpreter, videophone products and customer service. This is not all; we also will watch Federal Communications Commission (FCC) very closely and will communicate with them frequently.
VRSCA is very new and we expect to see trial and errors as time go by but most important of all, we have Sorenson Media that will fund us to keep chapter running without worrying about fundraising and such. Other VRS provider may follow but maybe not – we will see.
All VRS providers are interested to see that FCC officially approves VRS technology to be part of mainstream along phone line-based telecommunication relay service. (TRS) Why? Of course they want government to pay for it just like TRS but VRS is still in experiment stage to FCC’s eyes.
Why is FCC still doubt in VRS technology?
Because not everyone at FCC are truly understood why VRS will benefit deaf community in long run. Believe it or not, VRS is much fast-paced procedure than TRS because it is 50% or more real-time than TRS. Plus, VRS is pretty expensive – last time I heard it is about $7.00 per minute. Thirdly, VRS is internet-based telecommunication which they have no way to track who’s calling to and from just like VoIP technology.
Now, you can see why they want to have VRSCA to help VRS and relay administrator from every state to push it to be part of mandatory telecommunication in deaf community. Consumer (in general) will be large pieces of this whole picture because they are going be larger representative in this picture.
To learn more about VRSCA, go to http://www.vrsca.org
To learn more about FCC, go to http://www.fcc.gov/cgb/dro/
To learn more about Sorenson Media, go to http://www.sorensonvrs.com
Grant W Laird Jr.
http://blog.grantlairdjr.com
Categories : Internet, Relay Service, deaf community







