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Home Depot Self-Service Checkout Dispute

19 08 2008

Home Depot

Several weeks ago, Grant sold his selling item through for 300 dollars cash. Next day, Grant and his girlfriend went Home Depot and purchased a new air condition unit for 399 dollars which means he would pay the difference. It’s no problem.

When they approached cashier, he skipped self-service checkout because he doesn’t want to deal with many 20s in cash into a machine. They are already in line for human cashier but this young man from self – checkout jumped and wanted them go there. (He watch four machines) He hesitated but agreed to go for it. He immediately scanned all items including an air condition unit with his wireless scanner gun. He gave all 20s in cash ($300) to self-service checkout man — he took it the money. Apparently he’s trying to force-rush the money (20s dollars) into self-service checkout machine and it got stuck big time.

He called his manager lady to look into it. Unfortunately, she had to open a self-service checkout machine to clean out stuck dollars out. She gave us 100 dollars in 20s back, but they told her one more 20s is missing. Manager said no because machine said we only put 100 dollars into a machine. What’s more, self-service checkout man told manager that Grant screwed it up? Grant’s girlfriend (wear hearing aid) overheard him and speak out. She told manager that this self-service checkout man screw it up and want last 20 buck back. To make it a short story, they got all money back and went back to a human cashier line.

If it wasn’t for his hard of hearing girlfriend, he may not hear what self-service checkout man told manager and may end up longer to fight back through paper and pen. Who knows?

Home Depot Store
Jupiter Road
Garland, Texas

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